Refund & Cancellation Policy

1. Order Cancellation

• Orders can be cancelled before dispatch.
• Once dispatched, cancellation may not be possible.

2. Subscription Changes

• Subscriptions can be paused or modified as per available options.
• Advance notice is required for changes to take effect.

3. Refund Eligibility

Refunds may be issued only if:

• The product is damaged at delivery
• The wrong product was delivered
• There is a verified quality issue reported immediately

4. Non-Refundable Cases

• Change of mind after delivery
• Improper storage by the customer
• Delays caused by incorrect address or unavailability

5. Refund Process

• Approved refunds will be processed within 7–10 business days
• Refunds will be made to the original payment method or wallet, as applicable

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