Privacy Policy

1. Data Controller

Daillyfresh is the Data Controller responsible for your personal data.

Grievance & Contact Email: 📧 support@daillyfresh.com

2. Personal Data We Collect

We may collect the following categories of personal data:

• Information You Provide: Full name, mobile number (including WhatsApp communication), delivery address and location details, order details and subscription preferences, and optional information (e.g., delivery instructions, dietary notes).
• Transaction & Account Data: Order history and subscription records, payment status (note: we do not store card or UPI details).
• Technical & Usage Data: IP address, device type, browser type, cookies and basic website analytics data.
• Communication Data: WhatsApp messages, calls, emails, and support queries, subscription modifications or delivery requests.

3. Purpose of Data Collection & Use

We use your personal data to:

• Process and fulfill orders placed on our website or via WhatsApp/phone.
• Manage subscriptions, deliveries, and customer preferences.
• Send order confirmations, delivery updates, and service notifications.
• Respond to customer support requests and inquiries.
• Improve our website, products, and customer experience.
• Send promotional or marketing messages only if you have opted in.
• Comply with legal, accounting, and food distribution record requirements.

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds under the DPDP Act:

• Contractual necessity – to process orders, subscriptions, and deliveries.
• Consent – for marketing communication and optional services.
• Legitimate interest – for service improvement, fraud prevention, and customer support.
• Legal obligation – compliance with food safety, tax, and regulatory requirements.

You may withdraw consent for marketing communications at any time.

5. Sharing of Personal Data

We may share your personal data only as necessary with:

• Delivery partners – for order fulfillment and doorstep delivery.
• Payment service providers – to process payments securely.
• Technology service providers – website hosting, analytics, and communication tools.

🔒 We do not sell or rent your personal data.

🌍 Data is not transferred outside India unless legally required.

6. Data Retention

We retain your personal data only for as long as necessary:

• During the active subscription or order lifecycle.
• As required by applicable laws (accounting, food distribution, tax records).

Once data is no longer required, it is securely deleted or anonymized.

7. Your Rights Under the DPDP Act

You have the right to:

• Access your personal data.
• Request correction or updating of inaccurate data.
• Request erasure of data when no longer required.
• Withdraw consent for specific processing (e.g., marketing).
• Raise grievances regarding data handling.

To exercise your rights, contact us at support@daillyfresh.com.

If unresolved, you may approach the Data Protection Board of India.

8. Cookies & Tracking Technologies

Our website uses cookies that are necessary for:

• Website functionality.
• Security and performance.
• Basic analytics.

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

9. Data Security

We implement reasonable and industry-standard security measures, including:

• Secure servers.
• Restricted access controls.
• Encrypted communication where applicable.

While we take strong precautions, no digital system is completely secure. Please report any concerns to support@daillyfresh.com.

10. Children's Privacy

• Our services are intended for individuals 18 years and above.
• We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly upon notification.

11. Third-Party Services & Links

• Our website may contain links to third-party platforms (such as WhatsApp or payment gateways). We are not responsible for their privacy practices and encourage you to review their policies separately.

12. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

For privacy inquiries, data requests, or further clarification:

• Email: support@daillyfresh.com